These are the most precious pearls of healthcare wisdom I have gathered since joining Danvers, MA-based HealthLeaders Media a year ago:
"The hospital is the symbol of healthcare, and we need to change that."
"We need to create a sustainable health system, not a sustainable healthcare system. ... The model needs to focus on health, not healthcare."
"Our consciousness in the healthcare industry is very much rooted in a centralized paradigm dating back to the Industrial Revolution in the 1700s. ... Just as Google disrupted the information industry and a country like India went from a few hundred thousand land lines a little over a decade ago to over 900 million cell phones today, I believe we are at the tipping point of a similar impending disruption in the healthcare industry."
"In this early, adolescent stage of shared risk, you're going to have people operating in an immature manner. It's a lot harder than it looks. Providers end up doing it less efficiently than a third party payer. ... You do, in fact, need someone to do the administrative aspect of an ACO."
"It's looking at food and cooking food in a way that's delicious and nutritious: food you like and cooking you like. It's not just a diet, it's a way you live your life."
"There is basic healthcare that every human being has a fundamental right to."
"These states that are just saying 'no' to [Medicaid expansion] are just paying for the rest of us and not getting anything in return at the expense of their people and their hospitals. ... You're hurting your own people."
"We think that retail is the future, the consumer is the future. The days of group coverage are waning. In five to 10 years, you're going to see a major change. People want more choices. They want more flexibility."
"This is not a healthcare intervention we're talking about. We've been taught historically that when something breaks, you bring the patient in to fix it. But once you find [a health plan beneficiary with a behavioral health condition], that is not enough. You have to engage them. You have to let them know you are friend and not foe. We've created a science of finding people, engaging them, and connecting them to the services they need."
"We need to recognize that primary care can't do everything alone. Primary care providers must be the coordinators of comprehensive care, but specialty care is essential to assist them in the ongoing management of many of their patients."
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