If there is any job in state government harder than police officer, it is child-protection service worker.
In news story after news story, even reputable journalism organizations tell only part of the sad tales of the neglected and abused children whose lives are entrusted to state agencies entrusted to protect at-risk kids. An overly simplistic narrative is repeated like a mantra in the media across the country: "The state dropped the ball."
Investigation of N.H. child-protection agency: Swollen case loads are key driver of child-protection service worker turnover and under-staffing. /N.H. Department of Health and Human Services graphic
Here is what the public does not hear or learn in most news stories about the parent-betrayed innocents who have no hope other than the assistance and protection provided by state departments of child and family services:
- Personal responsibility: Every one of these children belongs to A FAMILY, not just their biological parents. The front line of defense for neglected and abused children is their family: parents, grandparents, aunts, uncles and other adult relatives. The next time you see a news story about state officials failing to protect neglected and abused children, two of the top questions begging answers are, "Who failed these children in the first place? And how many family members are willing to step to the plate and start swinging to protect their kids?" In nearly every family tormented with violence, sexual abuse and neglect involving a child, there is at least one relative who could intervene decisively.
- Collective responsibility: The general public gobbles up the incomplete and misleading narrative that media outlets usually publish whenever the state "drops the ball" and fails a child who is harmed or killed. Yet the vast majority of citizens fail to look in the mirror. If taxpayers really care about having state officials intervene to protect neglected and abused children, the agencies assigned to do the job must be fully funded and staffed. A 2003 federal General Accounting Office report listed average case loads for child welfare and foster care workers nationally at 24 to 31 children, twice the case-load level that the Child Welfare League of America recommends. Here in New Hampshire, the Division for Children, Youth and Families (DCYF) has been woefully underfunded and understaffed since the Department of Health and Human Services budget was slashed during The Great Recession. In a staffing report released in October 2016, the average monthly case load for a New Hampshire DCYF protective-service worker was pegged at 54. From December 2015 to July 2016, one third of DCYF's protective-service worker positions were vacant or held by workers in training or on leave.
- Unrealistic expectations: Anyone concerned about their personal safety is unlikely to apply for a child-protection service worker job and unlikely to stay in the role for very long. Police officers hate to go on domestic disturbance calls--for good reason. Emotions run high in domestic disputes, especially when children are involved. Police officers are at high risk of injury or death when they respond to domestic disturbance calls, and they carry several weapons to defend themselves along with body armor equipment. In most states, child-protection service workers are not allowed to carry weapons when they visit a troubled home. Fear of death or serious injury may not be a daily concern for all child-protective services workers, but brutal stress and dealings with evil perpetrated on children is on the daily.
- Social and behavioral determinants: Coming to grips with the roots of child abuse and neglect is the daunting task facing nearly all of American society: every citizen, government agencies, healthcare providers, educational institutions, law enforcement and the courts. Prevention is under-resourced, particularly substance-abuse treatment and mental health services.
But I also loathe overly simplistic journalism that amounts to misinformation, people who shirk personal responsibility, taxpayers who lack the conviction to pay for services they claim are essential, and missed societal opportunities to alleviate the suffering.
In August 2015, Vermont case worker Laura Sobel, left, was shot and killed while leaving her office. The woman accused of pulling the trigger, Jody Herring, was allegedly upset over losing custody of her 9-year-old child and also is suspected of killing three family members. /Image via nbcnews.com
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